1. Leadership, Management, and Organisational Skills

Manage team and workload, accomplish goals and deadlines, utilise active communication skills, build relationships with coworkers, teaching, managing conflict and counseling, delegating tasks and responsibilities.

Example:
Supervisor, Registered Pharmacy Technician at Fraser Health

• Managed pharmacy production floor and workflow, adjusted people and machine workflow (contingency plans) if issues arose.


• Received sick calls and found coverage so shifts weren't short.


• Helped plan and test out new workflow and machines to create most efficient and fair shifts.


• Treated coworkers fairly and with kindness, became a trustworthy and very skilled supervisor who gained a reputation as a good problem-solver and listener.

2. Project and Time Management Skills

Manage tasks and deadlines with goal setting, create and follow timelines, see projects completed efficiently and effectively, utilise multitasking, high level of organisation and creation of designated workspaces, workload management, on time and punctual, .

Example:
Graphic Novel Pitch and Publishing

• Created Graphic Novel timeline for pencils, inks, colours, to page completion for publishing company.


• Created and followed weekly deadlines to manage expectations realistically and make sure pages were on track.


• Adjusted workflow to still meet deadline as project needs changed, such as illness that reduced page creation.

3. Interpersonal Skills

Collaboration, empathy and respect for others, counseling, encouraging and inspiring others, listening well, team and trust building, accurately interpreting body language and nonverbal cues, mentoring and coaching.

Example:
Activity Leader at the YMCA

• Modelled respectful and kind behaviour when engaging with children.


• Listened, helped brainstorm, and led discussion to resolve conflict between children.


• Was a gentle hand and listening ear for children having behavioural issues or overstimulation.


• Planned crafts and snacks in collaboration with children.

4. Teamwork and Communication Skills

Active listening, conflict management, delegation of tasks, accurately expressing ideas verbally and written, asking questions, being reliable, ability to build rapport with others, reporting information.

Example:
Hospitality Volunteer at Canadian Blood Services

• Worked with other Canadian Blood Service volunteers to watch over donors for signs of fainting or rebleeds.


• Communicated gratefulness to donors and educated them on types of blood donation and where it goes.


• Built strong connections with donors by engaging them with myriad conversations. Conversed with first time donors to make sure they had a good experience.